- Included in the Bodyshop Operations Manual
Often a delivery date is given based on a “best case” scenario, only to find later that something goes wrong and the target delivery date is postponed. Usually when this happens, not only is the customer disappointed with the shop’s performance from a delivery date standpoint, but also they can become critical of your other services, including the quality of the repair. This document will illustrate a proven method of scheduling vehicles that not only satisfies the shop’s needs for steady workflow, but also addresses the customer’s needs from a standpoint of convenience and effective communication.
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