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Often the telephone is the only contact you have with many of the people you do business with on a daily basis. Your phone scripts and telephone etiquette are a great way for you to develop and promote a positive company image in the eyes of your customers, vendors, and insurance contacts. Make a good impression and deliver a script that will set you apart from others by training your employee’s on proper telephone etiquette, the importance of the words that are used, the mood or tone their voice sets, and the proper inflection to use when speaking. Seven key areas of telephone etiquette are covered in this document and as a added BONUS, four sample scripts are included.

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How your company is perceived is often determined by how they are listened to, responded to, and in general, dealt with on the telephone. This document is a great aid in training your employee’s on how to make a positive impression that will set you apart.