This tool was authored by March Taylor. Click ‘Product Details’ for more information. FREE!

This Microsoft Word® document is a simple form to maintain accurate records of employee absences. FREE!

This Microsoft Word® document is a checklist for documenting corrections for warranty repairs.

This Microsoft Word® document is a one-page form for collecting pertinent customer and insurance company information.

This Microsoft Word® document is a one-page form for collecting pertinent customer and insurance company information from your Spanish customers.

This Microsoft Word® document is a one page scorecard used during the employee review process.

This one page form is a quick and easy way to track your daily estimates and sales activity. Experts agree that measurement alone will improve performance.

This Microsoft Word® document is a worksheet designed to be used during the initial inspection process when preparing an estimate. A clipboard with several copies makes it handy to go to the vehicle, inspect and note the damages on this worksheet. FREE!

This one-page checklist is invaluable when it comes to customer satisfaction and eliminating comebacks.